Policies, Terms and Sales Conditions

You must be at least 19 years old to buy or use any electronic cigarette product - or of majority age in your jurisdiction (19 - 21 depending on region). 

We reserve the right to ask for identification should we feel it necessary.

All products found on this site are not smoking cessation devices and have not been tested as such. Use at your own risk.

Vape Nation refers to any and all parties with any interest or involvement with or the business or business operations as on this website.

The Customer refers to anyone who makes a purchase through the website.

Our products are not to be used by women who are pregnant or breast feeding, children, or people who are at at risk of heart disease, high blood pressure, diabetes or people taking medicine for depression or asthma.

Vape Nation's e-liquid is made with 100% USP Grade Propylene Glycol and Vegetable Glycerin. All of our flavours are North American made and 100% Food Grade. If you are sensitive to or have an allergy to these ingredients please consult with your doctor before using.

Keep all products out of the reach of children and pets.

In no way do we advise, by statement, implication, or promotion, the purchase or use of any product or combination thereof in a manner that would constitute functionality or efficacy as a medical device, nicotine replacement therapy, or smoking cessation product. Products are for recreational use only.

We makes no claims, and make no statement as to the health benefits, or the potential effects of any of the products we carry.

Vape Nation neither states nor implies any intended use of any product.

We recommend you consult with a physician about the product and your health before purchasing or using any products offered.

Use of any product in any manner is your consent that you will not hold Vape Nation, or any employee, owner, investor or anyone associated with the company liable for any results of using the product as intended or otherwise, the user assumes full responsibility of any result directly or indirectly from the product(s).

Clean all surfaces that have come into contact with the liquid with a soap and water solution.

Do not ingest the liquid in any amount, if ingested, call poison control and seek medical attention immediately.

If the liquid comes into contact with any body part, immediately flush with water, call poison control and seek medical attention.

Vape Nation reserves the right to request proof of age before processing any order or prior to delivery by Canada Post.

Legal Information

Vape Nation electronic cigarettes are not intended to diagnose, treat, cure or prevent any disease nor are they being promoted as a smoking cessation device. By purchasing these products, you agree to use products at your own risk. Under no circumstances will Vape Nation be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product on this site.

Warranty Policy

We do not warranty the following items: E-liquid (a consumable product that cannot be returned),

Any person or entity to receive product from this site must agree to this statement in its entirety. Placing an order through this site signifies your acceptance of the terms of this notice. Any and all products offered by us are for the personal, recreational use of the customer only. The customer agrees not to lend, resell, give, donate or otherwise allow any 3rd party to use or in any form, come in contact with any product or item, or residue from any product or item purchased or acquired on or from this site. Failure to do so is in violation of this agreement and as such resolves Vape Nation of any and all liability from any party. Use all products at your own risk.

Online Return Policy

Much like our in-store return policy our 30-day warranty begins the day the items are delivered. The customer covers all cost in shipping on returned items back to sender (Vape Nation). If the items are warranty applicable Vape Nation covers all cost in shipping the item back to the customer. Shipping cost paid for by customer is non- refundable/creditable. If item is not warranty applicable customer covers all costs in shipping. A 20% re-stocking fee will be applied to your online order, as well as original and returning shipping charges if delivery is declined due to Valid proof of age.

What is not covered by our warranty?

• E-liquids, Atomizers, Tanks, Rebuildable products, mechanical mods, drip tips, coils or any other accessories on the device itself are NOT covered.
• Damage or failure caused due to improper use or unauthorized repair
• Damage or failure as a result of excessive force such as dropping or abuse
• Damage or failure as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
• Damage or failure caused by improper use. This includes water damage, juice spillage, and fire damage.
• Leaky tanks are not covered under warranty
• Damage due to missing components
• Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush)
• Damage to the finish (cosmetic issues), or scratches from a brushed finish.
• Rattling buttons
• Modifying a product in any way, automatically voids the warranty.
• Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
• Items outside of our warranty period

What is covered by our Warranty?

• LED screen issues (black out screen, fading screen)
• Charging port issues (excessive force to USB not covered)
• Battery issues: turning off when firing, not registering batteries, shorts in battery bay due to unit malfunction (batteries must be in acceptable condition)
• Unit auto firing- button sticking (not caused by debris or e-liquid stuck in button)
• Chip malfunction: Ohm’s reading wrong (please test on other Ohm reading device), constant restart, Un-programmed self adjusting settings, Not firing within proper use (please check for properly functioning coil).

Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective due to malfunctioning.

Following our 30-day warranty the manufacturer of your product may have a further warranty available. It is up to you to find out if this is provided through the products manufacturer. If so all further product warranty will be handled and dealt with through said manufacturer.

If you are still covered under warranty, or are unsure if warranty applicable and would like to ask some questions, please Contact us at vapenationrobin@gmail.com or call (905) 561-8273 within store hours (Mon-Fri 11:00AM-9:00PM / Sun 11:00-6:00)

Copyright and Trademark Notice by Vape Nation

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Vape Nation., Copyright © 2016, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Payment Options

We accept Interac email money transfer, Mastercard and Visa.

Links by Vape Nation

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders by Vape Nation

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy by Vape Nation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for non payment or suspected under age ordering. You must be at least 18 years old to buy or use any electronic cigarette product - or of majority age in your jurisdiction (18 - 21 depending on region). 

Other Conditions by Vape Nation

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Vape Nation signs them or not. We reserve the right to make changes to this site and these conditions at any time.

Out-of-Stock Products by Vape Nation

You cannot order an item if it is out of stock on the site.

Privacy by Vape Nation

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders, and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites by Vape Nation

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Shipping Policy by Vape Nation

We offer a fixed rate shipping charge:

$15.00 Expedited Canada Post, and free shipping on orders over $50 before tax.

An ESTIMATED date of delivery will be provided to you by Canada Post. Please do not contact us looking for your package until AFTER your package is late.

PLEASE NOTE:

Once your package shows as delivered, we are no longer responsible for the package or it's contents. If you did not receive your package and the Canada Post site shows as 'delivered', please contact your nearest postal outlet and request an investigation as to it's location. 

Taxes by Vape Nation

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Canada.

Typographical Errors by Vape Nation

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. If you have already paid for the purchase and your order is canceled, We shall immediately issue a credit to you (via Interac email money transfer) in the amount of the incorrect price.