All sales are FINAL. After the sale is complete we do not cancel orders for any reason other then a customer reporting the purchase was made by a minor. Every package that we ship utilizes Canada Post's Age Verification service. This means that in order for Canada Post to hand over the package, you must verify that you are 19 years of age or older. If Canada Post cannot verify your age, they will ship the items back to us. Once the items return, final sale items are non-refundable. Any items that are eligible for a refund will be done so minus a TWENTY PERCENT (20%) restocking fee, as well as any shipping charges incurred for shipping the items to you, and for Canada Post to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items, you will lose money doing so.